Terms of service

By creating a Vendor Roster account you agree to these terms. If you sign up for a venue or company, you agree on its behalf.

The service

Vendor Roster is a recordkeeping tool for wedding and event venues: each event's outside vendors, their load-in times, their certificates of insurance, and their agreement to your venue rules. It is not insurance or legal advice. A certificate of insurance shows coverage on the day it was issued; it does not prove a policy is still in force. The app checks the dates and amounts you or the vendor enter; confirm coverage with the vendor's insurer when it matters, and ask your own insurer and attorney what to require. Your venue remains responsible for its contracts, rules and insurance requirements.

Your account

• Keep your password and vendor links private. You're responsible for activity under your account.
• The owner controls team access, decides where each invited person works, and can disable users.
• Enter vendor and client details only when your venue is allowed to store them.
• Do not attempt to break in, overload the service, or access another venue's records.

Plans and billing

• New accounts get a 30-day free trial on the Solo plan without a card. After the trial, records stay readable and exportable, but adding or changing records needs a paid plan.
• Paid plans are billed monthly or yearly in advance through Stripe and renew automatically until cancelled.
• You can cancel through the Billing page. Paid features continue until the end of the paid period, and we do not give partial refunds.
• If a subscription lapses, records remain stored, but higher-plan roles and limits may stop working until the subscription is restored.
• We may change prices with at least 30 days' notice by email.

Your data

Your venue's records belong to your venue. Accessible records can be exported as CSV. See the privacy policy for what we store.

Availability and liability

We work to keep Vendor Roster available but cannot promise uninterrupted service. Keep a printed day-of sheet for each event. The service is provided "as is". To the extent allowed by law, our total liability is limited to what you paid us in the previous 12 months.

Changes and ending

We may update these terms and will email account owners about material changes. We may suspend accounts that break these terms.

Contact

Use the feedback form.